FLEX Above Property Rooms Controller - Part Time







Pay

Benefits
Pulled from the full job description

  • Childcare
  • Commuter assistance
  • Employee assistance program
  • Employee stock purchase plan
  • Paid time off

Full job description

Job Number 24159302
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.

Above Property Rooms, Controller is a Remote Position that completes front desk checklist tasks on behalf of a portfolio of hotels.


CORE WORK ACTIVITIES


Build Successful Relationships

  • Communicate daily with hotel teams to understand the needs of the hotel.
  • Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events.
  • Develops and manages internal key stakeholder relationships proactively.
  • Acts as a liaison, when necessary, between property and regional/corporate systems support.


Organize and Coordinate Pre-Arrival Planning

  • Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
  • Review the Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.
  • Follow guidelines from property leadership to determine the blocking process for Elite/notable/VIP guests.
  • Send Pre- Arrival Emails
  • Communicate to property when blocking is complete


Execute Digital Guest Experiences

  • Process Mobile Check-in and Mobile Key requests
  • Process Mobile Chat
  • Dispatch chat requests


Review Room Availability

  • Oversold Nights
  • Out of Order Rooms


Resolve and/or escalate Customer Care Cases

  • Review negative cases report in GXP
  • Block rooms for guests on the Negative Cases Report and ensure room is inspected before arrival to avoid additional opportunities.


Additional Responsibilities

  • Perform additional duties as assigned.

Salary Range $17.90-$28.17/hr.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and are eligible to receive a minimum of 4 holidays annually.

FLEX opportunities offer 401(k) plans, stock purchase plans, discounts at Marriott properties, commuter benefits, employee assistance plans, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Connect. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is September 10, 2024, 14 days after the date of this posting.

Marriott International is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.